We are committed to provide you the best shipping options,we deliver to hundreds ofcustomers across the world, meanwhile ensuring that we provide the very highest levels ofresponsiveness to you at all times

Verification
We will send you an confirmation email once your order is verified. After verification, inprinciple,the orders will not be cancelled during this period, considering handling processalready start, but we will try our best to communicate with you via email to find an goodsolution.
The time frame for order delivery is divided into two parts:

Processing time:
Order verification, quality check and packaging, which take an additional 2-4 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.Please
allow additional days in transit for delivery. lf there will be a significant delay in shipmentof yourorder, we will contact you via email or telephone timely.

Shipping time:
This refers to the time it takes for items to be shipped from our warehouse to thedestination.Our logistics transportation is transported by charter flights to the followingcountries and regions. Different countries and regions require different transportationtimes, usually take between 5 and 12 business days. Please refer to the figure below.

Region	Transit Time
America	7-20 days
Western Europe	5-15 days
Oceania	6-10 days
Middle East	7-13 days
Asia	5-10 days

Affected by the epidemic, the shipping time may be extended by about 3 days. You cancheck your logistics information through the footer [track your order]. lf you have anyuestions,please contact us by email.

Shipment confirmation & Delivery
You will receive a Shipment Confirmation email containing tracking numbers once yourorder has shipped. The tracking number will be active within 24 hours.

At Lace Moods your satisfaction is our priority. lf you are not completely satisfied withyour purchase, you may request a refund or exchange within 30 days of receiving youiorder.

Eligibility for Refunds:

1.ltems must be unworn, unwashed, and in their original condition with tags attached.

2.Proof of purchase is required.

3. To start a return, you can contact us at info@lacemoods.com. Please note that returns will need to be sent to the following address: 6 YISHUN INDUSTRIAL STREET 1, #04-19, NORTH VIEW BIZHUB, SINGAPORE

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to Request a Refund:

1.Email us at info@lacemoods.com with your order details and reason for the return.

2.Once approved, you will receive instructions for returning the item.

3.Refunds will be processed to your original payment method within 10 business daysafter we receive the returned item.

If more than 15 business days have passed since we’ve approved your return, please contact us at  info@lacemoods.com.

Non-Refundable ltems:

Final sale items and gift cards.

For additional questions, contact our customer service team at  info@lacemoods.com.

 

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To help you make informed decisions before placing an order, here's some important inforegarding Interestional duties and OEM (Private Label) options: 

[Taxes & Import Duites]
▪Our products prices do not include customs duties or import taxes. These charges (if any) are the buyer's responsibility upon delivery.

▪Important Notes: For orders shipping to the U.S., import duties on lingerie items have recently increased up to 30%. Please check local policies or contact us for customs- friendly solutions before purchasing.

▪If you have special requirements (like invoicces or declared values), feel free to contact us after placing the order - we're happy to assist.

[OEM &Private Label Services]
▪We offer full OEM services for lingerie products. This includes private label customization, branded tags, packaging design, etc.

▪Minimum Order Quantity (MOQ) applies. Please contact us for specific quotes and proudction details.

For collaboration or wholesale inquiries, feel free to reach out via our [Contact Us] page. We'll get back to you promptly with tailored solutions.